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Payments and deliveries

ours Products

We offer more than a dozen payment options to ensure you can pay using a method that suits your needs. All payments are securely processed by a third-party payment provider and are protected by encryption. If you return part of your order and need a refund, we will refund the value of your order using the payment method you originally used.

Deliveries

Our online store automatically calculates the best shipping routes, rates, and carriers to ensure you receive your goods quickly and at the lowest cost. We typically ship orders within 48 hours, and depending on the shipping options you choose, you should receive them within 3 to 5 business days.

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Customer service

Customer service

If you have received defective or damaged products, please contact us at indianadventure.fr@gmail.com and provide a photo of the products you received to confirm the condition of your order. Our team will provide assistance with the replacement.

If your order has encountered shipping or delivery issues, please contact us via email. To receive timely assistance, please provide your order number and confirm your full delivery address in the contact form.

Please contact us for any assistance you need within 14 days of your order purchase date. After this period, we cannot guarantee that support for returns, refunds, or replacements can be offered to resolve the order issue you encountered.

Returns

We only accept returns of unopened orders within 14 days of delivery. Return shipping costs are your responsibility.

You can inform us of your decision by email indianadventure.fr@gmail.com

We will refund you within 30 days at the latest from the day we receive the returned goods. We will use the same payment method you used for the order, and you will not incur any fees for this refund.

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